Please do not use this Site to provide us with any personal information if you are considered a minor in your country of residence.
Safeguarding your privacy and the security of your personal information is important to us. Please take some time to read the following policy so that you understand how we collect and use your personal information. As we continuously improve and expand our services, this policy might change from time to time, so please check it out periodically
If you have any question(s) about our policy, please click on our contact page to contact us via our electronic contact form.
How we collect information about you.
We collect information in three ways:
1. We collect information that our customers provide to us.
2. We collect information from emails and other contacts sent to us by our customers and users of the Site.
3. We collect information electronically by means of cookies, on all users of our website, including customers. Further details are provided below. By visiting the Site, you are agreeing to the policies detailed below.
What personal information we collect from our users.
When you set up an account at www.roos.sg to use our online ordering service or to place an order with us, you are required to provide us with your full legal name, email address, full street address including postal code, street, block, address type and telephone number. You must also select your Username and Password. You are solely responsible for keeping the secrecy of your user ID and login password so please ensure that you do not divulge your Username and Password to third parties. Every time you use our service, we collect information about the orders you place.
We collect additional information about how you use our website and service.
If you contact us by email through the contact information on the "Contact” page, we will collect all sender information and collect the other information you voluntarily disclose to us.
How we store the information we collect.
We store and collect the information you provide to us in our member database. Access to our computer servers is controlled by firewalls and security gatekeepers targeted to protect unauthorized access, use or disclosure of the personally identifiable information you provide. However, as we use the services of third party service providers for hosting and managing the information provided on this Site, data containing the information provided on this Site will be transmitted to such third service providers. In the course of providing such hosting and management services, such third party service providers may collect and store information provided on this Site via cookies or other means employed by them which are not related to the personal information we collect on this Site. Access to information by third party service providers is limited for the purposes of provision of hosting and management services to us and for no other purpose. Our third party service providers are bound by confidentiality obligations to keep all data confidential.
How we use the information we collect.
We use the personal information about you stored in our member database in various ways. The next time you use our online ordering service and enter your User ID and Password, we will call up your information from our database to make processing your order faster and easier, to enable us to deliver the services you have requested expediently. We use personal information we collect from you to send you special advertisements, offers and notices regarding our products, including via mail and/or digital marketing platforms. When you use your www.roos.sg account, we also keep track of your preferences and choices and analyze that information. We do so in order to be able to send you special advertisements, offers and notices regarding products that seem to fit with your preference, including via mail and/or digital marketing platforms. We also use the personal information about you stored in our customer database through telephone and other non-online orders in various ways. Each time you place an order, we will call up your information from our database to make processing your order faster and easier. We may also use the information to contact you concerning your level of satisfaction with our products and services, to verify incomplete orders, rectify problems or delays with your order or otherwise communicate with you concerning your transactions with us. We will disclose your personal information without notice, if required by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Caerus Horizons Pte. Ltd.; (b) protect and defend the rights or property of Caerus Horizons Pte. Ltd.; and (c) act under exigent circumstances to protect the personal safety of users of the Site, or the public. The information provided on this Site may also be disclosed to our professional advisors, consultants and other third party service providers and/or our agents, subcontractors and business partners for the purposes of rendering the services available on this Site to you.
You can control how information about you is used.
We may from time to time send non-promotional email to all registered users of our online purchase service for the purpose of gathering and dispersing data to provide better services to our customers. Except for the provision of additional information necessary to complete a transaction initiated by a registered user, registered users will be under no obligation to reply or answer questions in said non-promotional email. Non-promotional email may include, but will not be limited to, surveys, maintenance notices, system updates and confirmation or other notices in connection with completion of a transaction initiated by a registered user. If you would rather not receive offers or mailings other than e-mails from us or other merchants that we select, please use the Contact Form on our website. Likewise, you are also free to amend or delete your personal information provided on this Site at any time or using the Contact Form on our website.
Access, use, request and supply of information on this website are directed toward and designed for use by persons aged 18 or older. We do not establish or maintain registrations for any child whom we know to be under the age of 18. We do not solicit or knowingly collect personally identifiable information from children under the age of 18. If we discover that we have received personally identifiable information from an individual who indicates that he or she is, or whom we otherwise have reason to believe is, under the age of 18, we will delete such information from our system.
Our policies may change.
How is my information protected?
Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. If you share your computer with other people, we recommend that you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.
Please contact us with any questions or comments.
We want you to enjoy the use of services provided on www.roos.sg if you have any questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the Contact Form on our website at www.roos.sg